{"id":5543,"date":"2017-03-22T17:23:50","date_gmt":"2017-03-22T16:23:50","guid":{"rendered":"http:\/\/elab.si\/?page_id=5543"},"modified":"2017-03-22T17:23:50","modified_gmt":"2017-03-22T16:23:50","slug":"helios-podpora-pomoc-na-daljavo","status":"publish","type":"page","link":"https:\/\/www.elab.si\/index.php\/helios-podpora-pomoc-na-daljavo\/","title":{"rendered":"Helios podpora &#8211; Pomo\u010d na daljavo"},"content":{"rendered":"<body><p>[et_pb_section admin_label=\u201dSection\u201d fullwidth=\u201don\u201d specialty=\u201doff\u201d transparent_background=\u201doff\u201d allow_player_pause=\u201doff\u201d inner_shadow=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d custom_padding=\u201d||0px|\u201d padding_mobile=\u201doff\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d make_equal=\u201doff\u201d use_custom_gutter=\u201doff\u201d][et_pb_fullwidth_code admin_label=\u201dFullwidth Code\u201d]\n\t\t<!-- MasterSlider -->\n\t\t<div id=\"P_MS6a0bd5b47c9e1\" class=\"master-slider-parent ms-parent-id-38\" style=\"max-width:1980px;\"  >\n\n\t\t\t\n\t\t\t<!-- MasterSlider Main -->\n\t\t\t<div id=\"MS6a0bd5b47c9e1\" class=\"master-slider ms-skin-default\" >\n\t\t\t\t \t\t\t\t \n\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\" data-fill-mode=\"fill\"   >\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.elab.si\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Presenta nova\" title=\"presenta-nova-kdo-smo\" data-src=\"https:\/\/www.elab.si\/wp-content\/uploads\/2017\/03\/Podpora1.jpg\" \/>\n\n\t\t\t\t\t<div  class=\"ms-layer  msp-cn-2-1\" style=\"width:380px;height:540px;\"      data-ease=\"easeOutQuint\"                data-offset-x=\"496\" data-offset-y=\"-14\" data-origin=\"tl\" data-position=\"normal\"  >\nPomo\u010d na daljavo<\/div>\n\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t<!-- END MasterSlider Main -->\n\n\t\t\t \n\t\t<\/div>\n\t\t<!-- END MasterSlider -->\n\n\t\t<script>\n\t\t( window.MSReady = window.MSReady || [] ).push( function( $ ) {\n\n\t\t\t\"use strict\";\n\t\t\tvar masterslider_c9e1 = new MasterSlider();\n\n\t\t\t\/\/ slider controls\n\t\t\t\/\/ slider setup\n\t\t\tmasterslider_c9e1.setup(\"MS6a0bd5b47c9e1\", {\n\t\t\t\twidth           : 1980,\n\t\t\t\theight          : 540,\n\t\t\t\tminHeight       : 0,\n\t\t\t\tspace           : 0,\n\t\t\t\tstart           : 1,\n\t\t\t\tgrabCursor      : true,\n\t\t\t\tswipe           : true,\n\t\t\t\tmouse           : true,\n\t\t\t\tkeyboard        : false,\n\t\t\t\tlayout          : \"boxed\",\n\t\t\t\twheel           : false,\n\t\t\t\tautoplay        : false,\n\t\t\t\tinstantStartLayers:false,\n\t\t\t\tloop            : false,\n\t\t\t\tshuffle         : false,\n\t\t\t\tpreload         : 0,\n\t\t\t\theightLimit     : true,\n\t\t\t\tautoHeight      : false,\n\t\t\t\tsmoothHeight    : true,\n\t\t\t\tendPause        : false,\n\t\t\t\toverPause       : true,\n\t\t\t\tfillMode        : \"fill\",\n\t\t\t\tcenterControls  : true,\n\t\t\t\tstartOnAppear   : false,\n\t\t\t\tlayersMode      : \"center\",\n\t\t\t\tautofillTarget  : \"\",\n\t\t\t\thideLayers      : false,\n\t\t\t\tfullscreenMargin: 0,\n\t\t\t\tspeed           : 20,\n\t\t\t\tdir             : \"h\",\n\t\t\t\tparallaxMode    : 'swipe',\n\t\t\t\tview            : \"basic\"\n\t\t\t});\n\n\t\t\t\n\t\t\t$(\"head\").append( \"<link rel='stylesheet' id='ms-fonts'  href='\/\/fonts.googleapis.com\/css?family=Advent+Pro:regular' type='text\/css' media='all' \/>\" );\n\n\t\t\twindow.masterslider_instances = window.masterslider_instances || [];\n\t\t\twindow.masterslider_instances.push( masterslider_c9e1 );\n\t\t});\n\t\t<\/script>\n\n[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section admin_label=\u201dSection\u201d fullwidth=\u201doff\u201d specialty=\u201doff\u201d][et_pb_row admin_label=\u201dRow\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d use_custom_gutter=\u201doff\u201d padding_mobile=\u201doff\u201d allow_player_pause=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d make_equal=\u201doff\u201d parallax_1=\u201doff\u201d parallax_method_1=\u201doff\u201d column_padding_mobile=\u201don\u201d custom_css_main_element=\u201dborder-right:1px solid #ededed;||padding-right:25px;||border-left:1px solid #ededed;||padding-left:25px;\u201d][et_pb_column type=\u201d4_4\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d]<\/p>\n<h4>Podpora produktom e-Lab.<\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d] Za \u010dim bolj\u0161o podporo smo se organizirali tako, da se vsi telefonski klici avtomatsko bele\u017eijo, datum in ura klica, trajanje in opis te\u017eave. Za vsak klic se odpre kontakt \u2013 delovni nalog, ki ima status odprto. Seznam nere\u0161enih klicev pregledamo pol ure pred zaklju\u010dkom delavnika in stranko obvestimo o morebitnem zaklju\u010dku podpore naslednji dan. Vsak jutro imamo pregled telefonskih klicov prej\u0161njega dne, kjer se pogovorimo o podpori prej\u0161njega dne. Intenzivno \u017eelimo podporo urediti na tak\u0161no raven, da bi bilo telefonskih klicev \u010dim manj, zato smo operativno podporo s 1.4.2011 premestili na brezpla\u010dno operativno podporo \u2013 kratka podpora uporabniku. Podpora strank z vzdr\u017eevalno pogodbo tipa B poteka preko oddaljenega dostopa, s tem imajo hitrej\u0161i odzivni \u010das in tudi nimajo stro\u0161kov kilometrin. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u201dRow\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d use_custom_gutter=\u201doff\u201d padding_mobile=\u201doff\u201d allow_player_pause=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d make_equal=\u201doff\u201d parallax_1=\u201doff\u201d parallax_method_1=\u201doff\u201d parallax_2=\u201doff\u201d parallax_method_2=\u201doff\u201d parallax_3=\u201doff\u201d parallax_method_3=\u201doff\u201d column_padding_mobile=\u201don\u201d custom_css_main_element=\u201dborder-right:1px solid #ededed;||padding-right:25px;||border-left:1px solid #ededed;||padding-left:25px;\u201d][et_pb_column type=\u201d1_3\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d custom_padding=\u201d|||30px\u201d]<\/p>\n<h5>Urnik podpore dela:<\/h5>\n<p><span style=\"color: #2196dd;\">Pon.-pet.: 8:00-12:00 \/ 13:00-15:00<br>\n\u010cet: samo nujna podpora<br>\n<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u201d1_3\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d custom_padding=\u201d|||30px\u201d]<\/p>\n<h5>Kontaktni podatki:<\/h5>\n<p>ePo\u0161ta: <a href=\"mailto:podpora@elab.si\">podpora@elab.si<\/a><br>\nTel: +386 1 542 11 99<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u201d1_3\u2033][et_pb_image admin_label=\u201dImage\u201d src=\u201dhttp:\/\/elab.si\/wp-content\/uploads\/2017\/03\/elab-podpora-.png\u201d alt=\u201de-Lab podpora\u201d title_text=\u201de-Lab podpora\u201d show_in_lightbox=\u201doff\u201d url_new_window=\u201doff\u201d use_overlay=\u201doff\u201d animation=\u201dleft\u201d sticky=\u201doff\u201d align=\u201dleft\u201d force_fullwidth=\u201doff\u201d always_center_on_mobile=\u201don\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d] [\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u201dRow\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d use_custom_gutter=\u201doff\u201d padding_mobile=\u201doff\u201d allow_player_pause=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d make_equal=\u201doff\u201d parallax_1=\u201doff\u201d parallax_method_1=\u201doff\u201d column_padding_mobile=\u201don\u201d custom_css_main_element=\u201dborder-right:1px solid #ededed;||padding-right:25px;||border-left:1px solid #ededed;||padding-left:25px;\u201d][et_pb_column type=\u201d4_4\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d] Ob \u010detrtkih telefonska podpora ni na voljo \u2013 le nujni klici. Stranke, ki imajo poravnano vzdr\u017eevalno pogodbo imajo operativno podporo brezpla\u010dno. Operativna podpora se vr\u0161i glede na vrsti red naro\u010dila za podporo. V primeru zara\u010dunljive storitve se storitev zara\u010duna na podlagi predhodnega dogovora. [\/et_pb_text][et_pb_divider admin_label=\u201dDivider\u201d color=\u201d#ededed\u201d show_divider=\u201don\u201d divider_style=\u201dsolid\u201d divider_position=\u201dtop\u201d hide_on_mobile=\u201don\u201d] [\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u201dRow\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d use_custom_gutter=\u201doff\u201d padding_mobile=\u201doff\u201d allow_player_pause=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d make_equal=\u201doff\u201d parallax_1=\u201doff\u201d parallax_method_1=\u201doff\u201d column_padding_mobile=\u201don\u201d custom_css_main_element=\u201dborder-right:1px solid #ededed;||padding-right:25px;||border-left:1px solid #ededed;||padding-left:25px;\u201d][et_pb_column type=\u201d4_4\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d]<\/p>\n<h4>Odprte postavke starej\u0161e od:<\/h4>\n<p>[\/et_pb_text][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d]<\/p>\n<p>30 dni: stranka ima onemogo\u010den dostop do novih verzij programskega paketa.<br>\n60 dni: stranka ima onemogo\u010deno brezpla\u010dno operativno in pla\u010dljivo podporo.<br>\n90 dni: stranka ima zaprto povezavo do ZZZS ONLINE sistema, zaradi neporavnanih obveznosti do pravice uporabe na\u0161e programske opreme.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>[et_pb_section admin_label=\u201dSection\u201d fullwidth=\u201don\u201d specialty=\u201doff\u201d transparent_background=\u201doff\u201d allow_player_pause=\u201doff\u201d inner_shadow=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d custom_padding=\u201d||0px|\u201d padding_mobile=\u201doff\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d make_equal=\u201doff\u201d use_custom_gutter=\u201doff\u201d][et_pb_fullwidth_code admin_label=\u201dFullwidth Code\u201d][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section admin_label=\u201dSection\u201d fullwidth=\u201doff\u201d specialty=\u201doff\u201d][et_pb_row admin_label=\u201dRow\u201d make_fullwidth=\u201doff\u201d use_custom_width=\u201doff\u201d width_unit=\u201don\u201d use_custom_gutter=\u201doff\u201d padding_mobile=\u201doff\u201d allow_player_pause=\u201doff\u201d parallax=\u201doff\u201d parallax_method=\u201doff\u201d make_equal=\u201doff\u201d parallax_1=\u201doff\u201d parallax_method_1=\u201doff\u201d column_padding_mobile=\u201don\u201d custom_css_main_element=\u201dborder-right:1px solid #ededed;||padding-right:25px;||border-left:1px solid #ededed;||padding-left:25px;\u201d][et_pb_column type=\u201d4_4\u2033][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d border_style=\u201dsolid\u201d] Podpora produktom e-Lab. [\/et_pb_text][et_pb_text admin_label=\u201dText\u201d background_layout=\u201dlight\u201d text_orientation=\u201dleft\u201d use_border_color=\u201doff\u201d border_color=\u201d#ffffff\u201d [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-5543","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/pages\/5543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/comments?post=5543"}],"version-history":[{"count":16,"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/pages\/5543\/revisions"}],"predecessor-version":[{"id":5560,"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/pages\/5543\/revisions\/5560"}],"wp:attachment":[{"href":"https:\/\/www.elab.si\/index.php\/wp-json\/wp\/v2\/media?parent=5543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}